Current Events:

April 23, 2020

Dear Valued DFW Airport Volunteers,

We appreciate your dedication and service to DFW International Airport and importantly, our customers. You bring the “customer experience” to life in our terminals every day, and for that we are exceptionally grateful, thank you!

Given the ongoing uncertainty and out of an abundance of caution, we intend to extend the closure of the program until June 2, 2020. It saddens us that we cannot see you sooner but the health and safety of our volunteers, customers, and staff is our first concern.

If you have any questions or concerns regarding the Ambassador Program Office closure, please call (972) 973-7000 to speak with a staff member.


DFW Airport Ambassador Staff

Volunteer Appreciation Spotlight

We express our immense gratitude to the following volunteers who are using their time, care, and skills to create sewed washable face coverings for DFW Airport employees! Your creativity and kindness are felt and appreciated on the frontlines.


Susan Venable, K-9 Crew

Minna Cheeks, Ambassador

Cyndi Daugherty, K-9 Crew

Suely Lohr, K-9 Crew

Joni Coble, K-9 Crew

Suzie Harvey, K-9 Crew



If you would like to join in this initiative, please contact Betsy Morrison at or at 972-973-7010

Conference Call schedule:  Tuesday, April 28th, at 2:00 p.m.

Earlier this year, volunteers were asked to complete a survey about their volunteer experience at DFW Airport.

We will host one last Conference Call to discuss the Survey Results. Don’t miss out!

RSVP for the last DFW Volunteer Survey Results – Conference Call in the volunteer management system.



Access Control DFW (Badging Office) is moving to Terminal B

Beginning Monday, May 18, 2020, the badging office will be relocated to Terminal B, landside upper level at entry door ULB17.  The offices will be double the size and have an updated modern design.  Due to the COVID-19 crisis the hours of operation and social distancing procedure will stay in effect until further notice. 

Monday thru Friday

9 a.m. to 4 p.m.

*On Friday, May 15, 2020 Access office will be closed to facilitate relocation.


Pictures Request

Using this time to try out new recipes, tend to your lawn and garden, or learn a new hobby or skill? We would love to see your smiling faces! This includes our K-9 Crew, too!

Share your photos with us by sending them to Cristina at




This year marks the 50th anniversary of Earth Day, which gives a demonstrative voice in support for environmental protection. The first Earth Day is credited with launching the modern environmental movement and is now recognized as the planet’s largest civic event. Today, events are coordinated in nearly 200 countries. The theme for Earth Day 2020 is climate action. The enormous challenge — but also the vast opportunities — of action on climate change have distinguished the issue as the most pressing topic for the 50th anniversary.

In the wake of the global pandemic, Earth Day events are going digital for the first time in history. DFW is a proud supporter of Earth Day and this year's virtual EarthX celebration.

What would you do to protect our planet? The 5 categories: Sustain Natural Resources, Protect Water Sources, Conserve Energy Improve City Life and Reduce Climate Change. Many events will be virtual through April 26, 2020. You can access the virtual site at:

In addition to the many conferences, virtual tours, and events on Earthx, there are two benefit events for the earth coming up in the fall that I thought might interest some of you: A symphony, choir, film and spoken word experience for planet earth with the “The Way of the Rain” at Music City Hall Fair Park Dallas on October 23, 2020, at 8PM; the Earthx Global Gala at the Statler Hilton in Dallas on September 26, 2020, with Skip Martin from Kool & the Gang and Dr. Evan Antin who hosts Animal Planet. There will be lots of exciting entertainment at these events and more. 

Please visit the website for many details on all upcoming events and how you can help “protect” our planet!

Ambassador Spotlight:


To the volunteers who are celebrating a Milestone Anniversary in the month of April. We greatly appreciate your commitment.

Ambassador 20 Year: *Liliana Konhauser, *Stacey Archip

Ambassador 15 Year: *Bob Hughes

Ambassador 10 Year: *Allan Hill, *John Hovanec, *Gloria Suges

Ambassador 5 Year: *Sue Drautz, *Gene Drautz, *Linda Chmiel, *Mary Huffman, *Colin Martin, *Karen Nickel, *Joe Perez, *Gerri Talley, *James Talley

Ambassador 1 Year: *Gerald Guest, *Susie Allen, *Tom Finley, *Jean Schobert

Navigators 1 Year: *Arwa Siddiqui, *James Mahon, *Ishan Patel

K9 1 Year: *Mary Cavanaugh and Maserati, *Joni Coble and Troy


Frequently Asked Questions

Volunteer Management System, HandsOnConnect©

Q: What is HandsOnConnect? A: It is the Volunteer Management System used by DFW Volunteers to greatly improve the experience of our volunteers in selecting a shift opportunity, signing up for fun events, accessing the Weekly Update, and to better track volunteer hours.

Q: How do I reset my password? A: Click “Log in,” click “Forgot Password?” then enter your email address used for your account. You will receive an email from DFW Volunteers. If you do not receive this email, check your spam or “junk” folder in your email. Click the link on the email to follow the instructions to reset your password.

Q: What device can I use to access the site? A: You can use any internet browser; however, the system recommends Google Chrome for optimum access.

Q: Will my account expire if I do not use it? A: No, there is no time limit; however, please check and keep updated the profile information, especially your own contact information and emergency contact information.

Q: How do I update my profile? A: Log in to your account and click on “My Account” then click on “Overview” and then click on “Personal Information.” We ask all volunteers to fully complete their profile and ensure it is up to date.

Q: How do I sign up for a volunteer shift? A: To sign up for a shift opportunity by date and location, log in to your account and click on “Volunteer Shifts” to choose an opportunity. If you have additional questions, contact the Ambassador Program office at 972-973-7000 for assistance.

Q: Will my session timeout? A: There is no session timeout.