National Volunteer Week is April 19th through April 25th

Letter from the top:

April 20, 2020

Dear Valued DFW Airport Ambassador Volunteer,

We celebrate you from afar during this National Volunteer Appreciation Week!

While we may not be able to extend our heartfelt gratitude to you in-person, please know we wish you a heartfelt thank you for being a part of our volunteer program.

Your dedicated service to our customers truly transforms travel at DFW Airport for millions of people every year. From a simple smile and nod, to taking the time to walk a customer from one end of the terminal to another end, the care and intention you exhibit is priceless.

During National Volunteer Appreciation Week, we hope you take time to appreciate each other and yourself, reflecting on the multitude of connections you’ve made over the months and years. You are an important part of the DFW Airport family.

Stay safe during this time and we look forward to seeing you soon.


Ken Buchanan

Executive Vice President

Customer Experience and Revenue Management

Dallas/Fort Worth International Airport

Dear Ambassadors, it is hard to believe that it has been almost a month since we have seen all your sweet faces. We hope that each of you are doing well and that you have been able to find joy in each day as we navigate these uncharted waters. You can rest assured that you are missed, and we are looking forward to the day we are able to be together again so we can continue to meet the needs of our passengers in the way that only you can!

In recognition of National Volunteer Appreciation Week, we express our sincerest gratitude to all Ambassadors, Navigators and K-9 Crew teams! You are unforgettable because you plant seeds of kindness every day! You always remember to spread cheer. Your caring ways nurture others, and you help our program grow and prosper. Our days bloom brighter when we see your smiling faces. Volunteers like you make the world a better place. You’ve earned a garden of thanks!

Current Events:

Our volunteers are considered part of the greater DFW Airport family. As you’ve seen across the country, people are coming together to make a difference from a distance. And our volunteers are talented, too! If you are interested in using your creative skills to sew homemade, washable face coverings as a volunteer activity, donating them to front-line DFW Airport employees, please let us know.

Any hours spent sewing washable face coverings will count towards your volunteer hours, just as if you were donating your time in the terminals. Please use multiple layers of cotton material for each face covering. We do encourage creativity in both color and/or pattern, while maintaining a professional look!

The Ambassador Office will connect with you to ensure your donated, washable face coverings are delivered to the Airport in the safest way possible, limiting your contact.

For more information, please contact Betsy Morrison at or 972-973-7010. If you decide to participate, please share your photos, too!

We heard your voice!

Earlier this year, volunteers were asked to complete a survey about their volunteer experience at DFW Airport. We appreciate those who took the time to complete the survey!

Our team will host a conference call open to all volunteer to discuss the outcome of the survey.

You can RSVP for the DFW Volunteer Survey Results – Conference Call in the volunteer management system at

Monday, April 20th, at 2:00 p.m.

Wednesday, April 22nd, at 10:30 a.m.


Using this time to try out new recipes, tend to your lawn and garden, or learn a new hobby or skill? We would love to see your smiling faces! This includes our K-9 Crew, too!

Share your photos with us by sending them to Cristina at

Ambassador Spotlight:

To the volunteers who are celebrating a Milestone Anniversary in the month of April. We greatly appreciate your commitment.




K9 1 Year: *Mary Cavanaugh and Maserati, *Joni Coble and Troy

Navigators 1 Year: *Arwa Siddiqui, *James Mahon, *Ishan Patel

Ambassador 1 Year: *Gerald Guest, *Susie Allen, *Tom Finley, *Jean Schobert

Ambassador 5 Year: *Sue Drautz, *Gene Drautz, *Linda Chmiel, *Mary Huffman, *Colin Martin, *Karen Nickel, *Joe Perez, *Gerri Talley, *James Talley

Ambassador 10 Year: *Allan Hill, *John Hovanec, *Gloria Suges

Ambassador 15 Year: *Bob Hughes

Ambassador 20 Year: *Liliana Konhauser, *Stacey Archip


Frequently Asked Questions

Volunteer Management System, HandsOnConnect©

Q: What is HandsOnConnect? A: It is the Volunteer Management System used by DFW Volunteers to greatly improve the experience of our volunteers in selecting a shift opportunity, signing up for fun events, accessing the Weekly Update, and to better track volunteer hours.

Q: How do I reset my password? A: Click “Log in,” click “Forgot Password?” then enter your email address used for your account. You will receive an email from DFW Volunteers. If you do not receive this email, check your spam or “junk” folder in your email. Click the link on the email to follow the instructions to reset your password.

Q: What device can I use to access the site? A: You can use any internet browser; however, the system recommends Google Chrome for optimum access.

Q: Will my account expire if I do not use it? A: No, there is no time limit; however, please check and keep updated the profile information, especially your own contact information and emergency contact information.

Q: How do I update my profile? A: Log in to your account and click on “My Account” then click on “Overview” and then click on “Personal Information.” We ask all volunteers to fully complete their profile and ensure it is up to date.

Q: How do I sign up for a volunteer shift? A: To sign up for a shift opportunity by date and location, log in to your account and click on “Volunteer Shifts” to choose an opportunity. If you have additional questions, contact the Ambassador Program office at 972-973-7000 for assistance.

Q: Will my session timeout? A: There is no session timeout.