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Every day, DFW International Airport Ambassadors provide a vital customer experience by connecting passengers to the world, helping make DFW the connection of choice!

There are many benefits of becoming an Ambassador K9 Crew member:

As an Ambassador, you will greet travelers from all around the world while providing Modern Texan Hospitality!

You will help passengers find their gate and terminal, locate amenities, understand transportation options, provide information on North Texas attractions, and more.

  • Make new friends
  • Learn new skills
  • Flexible volunteer shifts
  • Attend Ambassador social events, virtual or in-person
  • Receive free parking while you volunteer
  • Uniform and training provided
  • Ambassador service recognition

Qualifications and commitment

  • Volunteer a minimum of two shifts per month
  • You delight in providing an exceptional customer experience and interacting with people
  • Use technology to guide Airport customers
  • Adhere to health and safety protocols, according to DFW policy
  • Attend ongoing training and follow the Ambassador Volunteer Handbook guidelines
  • Familiarity with airports and use of mobile device technology is a plus
  • Multilingual is a plus

K9 Crew Requirments

  • Provide a proof of certification
    • Pet Partners
    • Alliance of Therapy Dogs
    • Contact the Ambassador office if your certification agency is not listed
  • Provide a copy of current vet records
  • Provide a copy of current liability insurance

Orientation and Training

We welcome you to attend a volunteer orientation to learn more. Register for the next session by creating a profile, selecting “Become a Volunteer” under “Volunteers” at the top of the page. The Orientation schedule may vary, based on availability.

Orientation is followed by a brief interview with program staff before being scheduled for training. Training consists of learning how to navigate the terminals, how to properly answer customers’ questions, how to provide an exceptional customer experience, learning emergency procedures, transportation information, a walking tour, and more.

For additional volunteer information, please contact the Ambassador Program Office at 972-973-7010 or email us at volunteer@dfwairport.com.

Upcoming Orientation Dates*

  • June 20, 2024 - 12:00 PM
  • June 20, 2024 - 6:00 PM
  • July 18, 2024 - 12:00 PM

*A Microsoft Teams link will be emailed a few days before the course for all participants who register to attend. 

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